Jobortunities

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Bilingual Community Manager (Full Time)

Type: Full Time
Office Location: Halifax

Overview

We’re looking for a bilingual community manager to inspire and facilitate conversations on a number of our clients’ social platforms.  

The perfect candidate is obsessed with social — for this person, checking Facebook, Twitter, LinkedIn and Instagram before getting out of bed is the norm. You’re an excellent communicator and have a passion for helping others. We’re looking for someone who knows that relationship building is a vital part of the mix; someone who believes that customer service is a pleasure, not a headache. If you’re saying to yourself, ‘yup, that’s me!’ we want to hear from you.

Responsibilities

As a bilingual community manager, you’ll need to roll up your sleeves and take on a number of roles:

Relationship builder: You’ll identify, develop and foster relationships with the best community members across various platforms.

Social media marketer: You’ll be the face of the brand. You’ll create, manage and grow various brands’ presence through Instagram, Twitter, Facebook and other strategically relevant online properties.

Customer relations rep: You’ll be responsible for customer support and mitigating customer concerns over social media, partnering with customer service representatives as necessary.

Educator: You’ll keep the rest of the social team and client up-to-date on social media best practices, trends, platforms and tools.

Analytics master: You’ll manage day-to-day monitoring and analytics programs and provide ongoing recommendations on how to optimize content and engagement, as well as identify emerging trends related to your client’s business.

Guardian: You’ll uphold social media guidelines and policies across every interaction and touch point.


QUALIFICATIONS

Here are a few things you’ll need for this position:

  • Ability to speak and write in both English and (Canadian) French.
  • A degree or diploma in journalism, marketing, communications, PR, English or business.
  • 2-4 years experience working in PR, online communications or as a writer.
  • Passion for all things social media & technology. You should have experience and fluency in Facebook, Twitter, Google +, Pinterest, Instagram, Tumblr, LinkedIn and other social media platforms.
  • Exceptionally strong writing and editing skills, especially for online audiences.
  • Flexibility and adaptability. Social is an ever-changing, fast paced world and you’ll need to learn and change as fast as it does.
  • The ability to multi-task and manage pressure-filled situations.
  • Willingness to work odd hours. This is not your typical 9-5.
  • Strong analytical and problem solving skills. You’re not afraid of research and reporting. In fact, you downright love it.
  • A penchant for people. You can talk to strangers and form relationships that last a lifetime.
  • A proactive self-starting approach. You need to work well independently with minimal supervision but also play well with others.
  • Resourcefulness. When in doubt, Google is your bff 4 lyfe.


And some nice-to-haves:

  • A solid understanding in customer ‘profiling’ and an awareness of customer behaviour.
  • Crisis communication training and/or experience.


Ok, those were all skill-based. Here’s a bit more about the type of person we’re looking for:

  • You’re proactive.
  • You can work independently but you’re ultimately a team player.
  • You’re able to prioritize tasks like a boss.
  • You’re resourceful and able to execute.
  • You’re solution-oriented, even and especially, when under pressure.
  • You’re organized with high attention to detail.
  • You’re hungry, smart, and driven to create something new.

COMPENSATION

Compensation will reflect your experience.


GET IN TOUCH

If this sounds like an environment you’d dig, we’d love to chat. Send us a resume, a description of your past work, and a link to your favourite online video to prove that you’ve read this entire job description.

Email careers@colour.ca with the subject line ‘Bilingual Community Manager application’.

Bilingual Community Manager (Full Time)

Type: Full Time
Office Location: Guelph,ON

Overview

We’re looking for a bilingual community manager to inspire and facilitate conversations on a number of our clients’ social platforms.  

The perfect candidate is obsessed with social — for this person, checking Facebook, Twitter, LinkedIn and Instagram before getting out of bed is the norm. You’re an excellent communicator and have a passion for helping others. We’re looking for someone who knows that relationship building is a vital part of the mix; someone who believes that customer service is a pleasure, not a headache. If you’re saying to yourself, ‘yup, that’s me!’ we want to hear from you.

Responsibilities

As a bilingual community manager, you’ll need to roll up your sleeves and take on a number of roles:

Relationship builder: You’ll identify, develop and foster relationships with the best community members across various platforms.

Social media marketer: You’ll be the face of the brand. You’ll create, manage and grow various brands’ presence through Instagram, Twitter, Facebook and other strategically relevant online properties.

Customer relations rep: You’ll be responsible for customer support and mitigating customer concerns over social media, partnering with customer service representatives as necessary.

Educator: You’ll keep the rest of the social team and client up-to-date on social media best practices, trends, platforms and tools.

Analytics master: You’ll manage day-to-day monitoring and analytics programs and provide ongoing recommendations on how to optimize content and engagement, as well as identify emerging trends related to your client’s business.

Guardian: You’ll uphold social media guidelines and policies across every interaction and touch point.


QUALIFICATIONS

Here are a few things you’ll need for this position:

  • Ability to speak and write in both English and (Canadian) French.
  • A degree or diploma in journalism, marketing, communications, PR, English or business.
  • 2-4 years experience working in PR, online communications or as a writer.
  • Passion for all things social media & technology. You should have experience and fluency in Facebook, Twitter, Google +, Pinterest, Instagram, Tumblr, LinkedIn and other social media platforms.
  • Exceptionally strong writing and editing skills, especially for online audiences.
  • Flexibility and adaptability. Social is an ever-changing, fast paced world and you’ll need to learn and change as fast as it does.
  • The ability to multi-task and manage pressure-filled situations.
  • Willingness to work odd hours. This is not your typical 9-5.
  • Strong analytical and problem solving skills. You’re not afraid of research and reporting. In fact, you downright love it.
  • A penchant for people. You can talk to strangers and form relationships that last a lifetime.
  • A proactive self-starting approach. You need to work well independently with minimal supervision but also play well with others.
  • Resourcefulness. When in doubt, Google is your bff 4 lyfe.


And some nice-to-haves:

  • A solid understanding in customer ‘profiling’ and an awareness of customer behaviour.
  • Crisis communication training and/or experience.


Ok, those were all skill-based. Here’s a bit more about the type of person we’re looking for:

  • You’re proactive.
  • You can work independently but you’re ultimately a team player.
  • You’re able to prioritize tasks like a boss.
  • You’re resourceful and able to execute.
  • You’re solution-oriented, even and especially, when under pressure.
  • You’re organized with high attention to detail.
  • You’re hungry, smart, and driven to create something new.

COMPENSATION

Compensation will reflect your experience.


GET IN TOUCH

If this sounds like an environment you’d dig, we’d love to chat. Send us a resume, a description of your past work, and a link to your favourite online video to prove that you’ve read this entire job description.

Email careers@colour.ca with the subject line ‘Bilingual Community Manager application’.

Community Manager (Full Time)

Type: Full Time
Office Location: Toronto

Overview

We’re looking for a community manager to inspire and facilitate conversations on a number of our clients’ social platforms.  
The perfect candidate is obsessed with social — for this person, checking Facebook, Twitter, LinkedIn, and Instagram before getting out of bed is the norm. They are excellent communicators, and have a passion for helping others. We’re looking for someone who knows that relationship building is a vital part of the mix; someone who believes that customer service is a pleasure, not a headache. If you’re saying to yourself, ‘yup, that’s me!’ we want to hear from you.

Responsibilities

As a community manager, you’ll need to roll up your sleeves and take on a number of roles:

Content creator: You’ll work with the account and strategy team to build content maps & editorial calendars and you may be called on to write & develop content for all social media channels.

Social media marketer: You’ll be the face of the brand. You’ll create, manage, and grow various brands’ presence through blogs, Twitter, Facebook, and other strategically relevant online properties.

Customer relations rep: You’ll be responsible for customer support and mitigating customer concerns over social media, partnering with customer service representatives as necessary.

Educator: You’ll keep the Colour team up-to-date on social media best practices, trends, platforms, and tools.

Relationship builder: You’ll identify, develop, and foster relationships with the best community members across various platforms.

Analytics master: You’ll manage day-to-day monitoring and analytics programs and provide ongoing recommendations on how to optimize content and community management.

Guardian: You’ll uphold social media guidelines & policies across every interaction & touchpoint.

QUALIFICATIONS

Here are a few things you’ll need for this position:

  • A degree or diploma in journalism, marketing, communications, PR, English, or business
  • 2-4 years experience working in PR, online communications, or as a writer
  • Passion for all things social media & technology. You should have experience & fluency in Facebook, Twitter, Google +, Pinterest, Instagram, Tumblr, LinkedIn, and other social media platforms.
  • Exceptionally strong writing and editing skills, especially for online audiences
  • Flexibility & adaptability. Social is an ever-changing, fast paced world and you’ll need to learn & change as fast as it does.
  • The ability to multi-task & manage pressure-filled situations
  • Willingness to work odd hours. This is not your typical 9-5.
  • Strong analytical and problem solving skills. You’re not afraid of research and reporting. In fact, you downright love it.
  • A penchant for people. You can talk to strangers and form relationships that last a lifetime.
  • A proactive self-starting approach. You need to work well independently with minimal supervision but also play well with others.
  • Resourcefulness. When in doubt, Google is your bff 4 lyfe.


And some nice-to-haves:

  • Ability to speak and write in (Canadian) French
  • A solid understanding in customer ‘profiling’ and an awareness of customer behaviour
  • Crisis communication training and/or experience

WORKING CONDITIONS

We’re in downtown Toronto in the east end in a cozy brick-walled office. We’ve got nerf guns, yoga classes, weekly fruit delivery, and a mini keg. We swear and try not to take life too seriously — unless clients are freaking out, then it gets real. We’re not too worried about what you wear so long as the work gets done. And make no mistake, there’s lots of work.

COMPENSATION

Compensation will reflect your experience.

GET IN TOUCH

If this sounds like an environment you’d dig, we’d love to chat. Send us a resume, a description of your past work, and a link to your favourite online video to prove that you’ve read this entire job description.

Email careers@colour.ca with the subject line ‘Community Manager application’.

Account Manager

Type: Full Time
Office Location: Toronto

Overview

We’re in need of a top-notch Account Manager who will diligently manage projects, timelines, resources, and budgets for multiple client accounts.

This future team member assists the strategy and creative teams with planning initiatives from briefing to execution. They are the client’s contact person, in charge of fostering a strong relationship built on trust. Same goes for their relationship with Colour’s internal Account Director and teams. This person is equally a client advocate and an agency advocate; a motivated team player who aligns client and agency expectations and positions the agency to deliver great work on the client’s behalf.

Responsibilities

Account Managers wear many hats, and need to look darn-good in all of them. You’ll be doing:

Client Management

  • Act as primary or supporting point of contact between agency & clients
  • Ensure goals & objectives of client are met via project execution
  • Remain knowledgeable at all times about the status of projects & ensure work is completed accurately and on time
  • Understand the client business & the associated news regarding the company; update team on any pertinent news
  • Anticipate client needs, identify solutions, & increase the value of Colour’s service
  • Act as owner & liaison for any external supplier or partner relationships
  • Develop client relationships & identify opportunities to add value to a client’s business
  • Maintain a close working relationship with the Account Director to develop proposals & present ideas
  • Participate in new business pitches as needed

Project Management

  • Act as internal gatekeeper for client objectives & strategic vision
  • Take responsibility & leadership for end-to-end execution of client projects on time and within budget
  • Create & provide input into production of project estimates, workback schedules, and other supporting documentation
  • Maintain a two-way dialogue with internal team members on expectations & results
  • Manage all aspects of a project budget & initiate documentation process for Change Requests (where necessary)
  • Flag recommendations regarding process issues to the Account Director or client-owner for resolution
  • Produce post-mortem documentation for internal & external purposes

Finance Management

  • Manage budgets & project scopes; ensure accurate & profitable project estimates are shared with clients
  • Ensure accurate & timely billing process & debt collecting
  • Create & manage BCRs & forecasting reports
  • Ensure optimal agency profitability on clients
  • Actively search for business development opportunities within existing clients

Strategic Planning

  • Contribute to strategy planning sessions & develop inspiring briefs

QUALIFICATIONS

Here are a few things you’ll need for this position:

  • A Bachelor’s degree or diploma in a related field
  • You need to be fluent in English, spoken & written
  • 2-3 years agency experience in an account services role
  • You’ll need to have demonstrated digital, social media, & email marketing experience
  • Digital media knowledge & experience in managing social ad campaigns
  • Familiarity & experience with Google Analytics, Facebook Insights, and MailChimp
  • A good understanding of Google Apps suite of tools (Gmail, Documents, Hangout)
  • Experience with any combination of web-based project & time management software


Ok, those were all skill-based. Here’s a bit more about the type of person we’re looking for:

  • You take a proactive approach to account & project management
  • You can work independently, but you’re ultimately a team player
  • You’re able to prioritize tasks like a boss
  • You’re resourceful
  • You’re solution-oriented, even & especially, when under pressure
  • You’re organized with high attention to detail

COMPETENCIES

  • Take a proactive approach to account and project management
  • Can work independently, but is ultimately a team player
  • Ability to prioritize tasks
  • Resourceful
  • Solution-oriented even when under pressure
  • Organized with high attention to detail

WORKING CONDITIONS

We’re in downtown Toronto in the east end in a cozy brick-walled office. We’ve got nerf guns, yoga classes, weekly fruit delivery, and a mini keg. We swear and try not to take life too seriously — unless clients are freaking out, then it gets real. We’re not too worried about what you wear so long as the work gets done. And make no mistake, there’s lots of work.

COMPENSATION

Compensation will reflect your experience.

GET IN TOUCH

If this sounds like a role you’d dig, we’d love to chat. Send us a resume, a description of your past work, and a link to your favourite online video to prove that you’ve read this entire job description.

Email careers@colour.ca with the subject line ‘Account Manager application’.